To ensure your satisfaction, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
RETURN CONDITIONS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. To process the refund request, we will need the order receipt and a copy of the buyer’s identification.
We are not able to cover the return shipping costs. But will provide a full refund of the original order amount once the return is received and the condition of the items are verified.
To initiate a refund, please send an email to returns@boxosox.club, outlining the reason for the request, supported by photos. Once this is received we will send the necessary return mailing information to facilitate your return.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and rectify.
REPLACEMENTS AND REFUNDS
You will receive confirmation of whether or not your request has been approved once returned items have been inspected. If approved, you have the to option to request a replacement or a refund.
If you choose a refund, your refund will be processed to your original payment method. Do note that it can take some time for the refund to display on your bank or credit card records.
OUR COMMITMENT TO YOU
We thank you for your business and we are committed to providing a satisfactory shopping experience.
